SHIPPING & RETURNS

SHIPPING

  • Orders are processed Monday–Friday. Orders placed after 12pm ACST or on weekends/public holidays are dispatched the next business day.

  • All orders are shipped via road-transport compliant carriers due to fragrance products containing alcohol and being classified as Class 3 Flammable Liquids.

  • We ship Australia-wide. We do not ship internationally at this time.

  • Shipping costs and delivery estimates are calculated at checkout based on destination.

  • Once your order has been dispatched, you will receive tracking details via email.

  • Delivery timeframes (estimated once dispatched):

    • SA: 1–3 business days

    • VIC / NSW / QLD / ACT / TAS: 3–7 business days

    • WA / NT & remote areas: 5–10 business days

  • Please ensure your address is correct. If the parcel is returned due to incorrect address or non-collection, re-delivery charges will apply.

DELIVERY

  • All orders are packed securely in protective packaging suitable for glass and liquid items.

  • Some deliveries may require a signature on receipt.

  • If your parcel arrives damaged, do not discard any packaging.
    Email us within 48 hours of delivery with clear photos of:

    1. The product

    2. The packaging

    3. The shipping label

WE DO NOT PROVIDE RETURNS BASED ON CHANGE OF MIND

  • Change of mind

  • Personal preference of scent

  • Opened or unopened bottles

  • Gifting situations

  • Any request unrelated to damage or fault

Fragrance is a personal product and, once shipped, cannot be re-stocked due to hygiene, handling and product integrity regulations.

FAULTY OR DAMAGED ITEMS

If your item arrives damaged or faulty:

  1. Contact us at hello@perfumerthree.com.au within 48 hours of delivery.

  2. Provide your order number and clear photos.

  3. Once verified, we will arrange either:

    • A replacement of the same item at no cost, or

    • A refund, including return shipping if required.

We may request return of the damaged item for assessment. Replacements/refunds cannot be issued if:

  • The item has been used extensively

  • The damage occurred after delivery

  • Contact is made outside the 48-hour notification window

EXCHANGES

We do not offer exchanges.

REFUND PROCESSING

Where a refund is approved (for damaged or faulty items only), refunds are processed back to the original payment method. Processing times may vary by bank.

CONTACT

For support, damage claims or delivery questions:
Email: hello@perfumerthree.com.au